How to protect seniors -- older parents, relatives and loved ones -- who live alone. Tips on what to do in case of an emergency. Safety ideas.

Sunday, February 15, 2009

THE TEN COMMANDMENTS OF CREDIT CARDS: #8

Rule 8. If you pay late and get a late fee, ask customer service for a courtesy fee waiver.

If you ask, ye shall receive. Most know this saying, yet many don’t apply it in the real world. It does work, in the majority of cases. Most card companies are willing to help you. They can often credit back a late fee (especially if you have not been late before, or if it’s been a long time since you were late), or they can reduce the late fee (e.g., cut it in half). The longer you have been with your credit card company, the more leverage you have in asking for some relief. Also, if a late payment was not your fault (e.g., lost mail, a late statement, website issues, etc.), tell the supervisor this; it is easier for the supervisor to justify a waiver or reduction if something outside your control caused you to be late.

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Life Alert, founded in 1987, provides two-way communication for its members at the touch of a button when an emergency strikes, and sends help immediately. On average, Life Alert saves one of its members from a catastrophic outcome approximately every 23 minutes, saving 22,490 lives in 2009 alone, and has received over 14,000 testimonials from grateful customers in the past 2 years. Former U.S. Surgeon General C. Everett Koop, M.D. is the spokesman for Life Alert -- the only company he endorses. Once help is summoned by a Life Alert dispatcher, he/she stays on the line with the customer until assistance arrives -- and notifies family members, friends, and/or neighbors of the situation. In January 2008, “The Martha Stewart Show” featured Life Alert. The popular national television program recommended Life Alert during a segment on health-tech devices. Dr. Brent Ridge (who co-hosted the segment and is V.P. of Healthy Living at Martha Stewart Living Omnimedia) said that “we recommend this to all of the patients at the Martha Stewart Center for Living,” pointing out that Life Alert is "so inexpensive yet so vital for people."